3 Year Limited Warranty for

Reverie® KEL0000C1 Upgrade Package


Ascion, L.L.C. d/b/a Reverie (“Reverie”) warrants to the end user (“Purchaser”) that during the three (3) year term of this Limited Warranty, Reverie will, at its sole discretion and option, repair or replace Purchaser’s upgrade Package or Upgrade Package parts (“Upgrade Package”) that are found to be defective due to faulty workmanship or materials, subject to the limitations outlined in this Limited Warranty.

This Limited Warranty begins on the “Warranty Commencement Date” which is the date of purchase from Reverie for new, unused Upgrade Package. If original proof of purchase is not provided by Purchaser, Reverie reserves the right to determine that the Upgrade Package is not covered by this Limited Warranty or to use the manufacturing date as the Warranty Commencement Date. This Limited Warranty extends only to the original Purchaser and may not be transferred. You must register the Limited Warranty for any qualifying Upgrade Package at www.reverie.com to qualify for Limited Warranty coverage.

YEAR 1: FULL COVERAGE OF PARTS AND LABOR

During the first year following the Warranty Commencement Date (“Limited Warranty Period 1”), this Reverie Upgrade Package is warranted against defects in workmanship or materials. During Limited Warranty Period 1, the entire Upgrade Package covered, including factory supplied electronics, electrical components, and power supply components. Upon receiving reasonable notice, Reverie will send replacement parts (at no cost to the Purchaser) for any defective Upgrade Package part to the Purchaser, and Reverie will pay pre-authorized labor and transportation costs associated with the repair or replacement of any parts Reverie determines to be defective. This Limited Warranty during Limited Warranty Period 1 shall not apply if Purchaser does not return any and all defective parts to Reverie within 15 days of Purchaser’s receipt of replacement part(s). Reverie reserves the right to determine in its sole discretion what is a defect in workmanship and/or materials.

In no instance will this Limited Warranty cover any damage attributable to misuse or to normal wear and tear or to excessive weight placed upon the product, nor any part, product, component, or material not included in this Upgrade Package. Nor will this Limited Warranty cover any purchaser other than the original purchaser nor will it cover product purchased from an unauthorized third party. If you are not the original purchaser of this product, you take it “AS ISs” and “with all faults.”

YEARS 2-3: FULL COVERAGE OF PARTS ONLY

Upon receiving reasonable written notice at any point in time that is more than one (1) year and up to three (3) years from the Limited Warranty commencement date “Limited Warranty Period 2”, Reverie will offer replacement parts for any defective Upgrade Package part to the Purchaser. This Limited Warranty during Limited Warranty Period 2 shall not apply if Purchaser does not return any and all defective parts to Reverie within 15 days of Purchaser’s receipt of replacement part. Purchaser shall bear all service, transportation, labor and shipping costs related to the delivery and/or replacement of the defective part. Reverie reserves the right to determine in its sole discretion what is a defect in workmanship and/or materials.

In no instance will this Limited Warranty cover any damage attributable to misuse or to normal wear and tear or to excessive weight placed upon the product, nor any part, product, component, or material not included in this Upgrade Package. Nor will this Limited Warranty cover any purchaser other than the original purchaser nor will it cover product purchased from an unauthorized third party. If you are not the original purchaser of this product, you take it “as is” and “with all faults.”

ADDITIONAL TERMS AND CONDITIONS

All the forgoing notwithstanding, this Limited Warranty does not apply: (a) to any damage caused by the Purchaser, including damage to or cracks in the remote or its LED screen, and peeling of the silicon rubber from remote; (b) motors or other components and/or materials that were not provided by Reverie in the Upgrade Package and/or were part of the original adjustable base (c) if there has been any unauthorized repair or replacement of adjustable power base parts; (d) if the adjustable power base has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in the Owner’s Manual, this Limited

Warranty, and any other applicable document published or approved by Reverie; (e) to damage to mattresses, fabric, cables, motors, electrical cords or any items not supplied by Reverie; (f) if there have been any unnecessary service calls, including costs for in-home service calls solely for the purpose of educating the consumer about the Upgrade Package or for finding an unsatisfactory power connection; (g) if the Upgrade Package was not properly installed. This Limited Warranty specifically excludes any coverage whatsoever of any power base parts or frame components that are not provided by Reverie in this Upgrade Package or otherwise.

Reverie provides a 90 day grace period from the Limited Warranty commencement date for remote replacements, even in the event of wear and tear. Beyond 90 days, Reverie assumes any subsequent breakage or nonfunction is the result of wear and tear and is not covered under this Limited Warranty.

It is strongly recommended that you use a surge protector for maximum protection of your product. This Limited Warranty does not cover lightning strikes or electrical issues due to natural disasters or other such causes beyond the control of the Purchaser. Repairs to or replacement of the Upgrade Package or its components under the terms of this Limited Warranty will not serve to extend any Limited Warranty Period. The decision to repair or to replace defective parts under this Limited Warranty shall be made exclusively by Reverie in its sole and exclusive discretion. Replacement parts may be new or reconditioned at Reverie’s discretion. Reverie reserves the right to determine in its sole discretion what is a defect in workmanship and/or materials.

REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE PURCHASER. THERE SHALL BE NO LIABILITY ON THE PART OF REVERIE AND ITS SUBSIDIARIES, DIVISIONS OR AFFILIATES FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM, OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS LIMITED WARRANTY.

This Limited Warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping, or any other costs or expenses.

UNLESS OTHERWISE EXPRESSLY STATED IN THIS DOCUMENT, REVERIE AND THEIR RESPECTIVE PARENTS, SUBSIDIARIES, DIVISIONS AND AFFILIATES EXPRESSLY DISCLAIM ANY OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FREEDOM FROM DEFECTS AND WORKMANSHIP.

Some states may not allow the exclusion or limitation of incidental or consequential damages in some circumstances, so the above limitation or exclusion may not apply to every Purchaser. This Limited Warranty gives the Purchaser specific legal rights, and the Purchaser may also have other rights, which may vary from state to state. This Limited Warranty is valid in all states of the United States except Alaska, Hawaii and Puerto Rico. If you experience any trouble with your Upgrade Package during the Limited Warranty period, please consult the installation guide provided with your Upgrade Package and online (if applicable), or the troubleshooting video provided online (if applicable). If problems persist after following these instructions, please call: 800-973-8374.

Please have your receipt ready and available.

Thank you and enjoy your Reverie Upgrade Package.