Mattress Support

FAQs for Reverie DreamCell mattresses. 

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I'm confused about reconfigurable mattresses. Can you explain?

Our mattresses are radically different, so that’s understandable. Think of the support system as modular. Instead of metal coils, we use movable natural foam springs. These springs come in densities from Extra Soft to Firm, with over 200 of them in mattresses Queen size or larger. Each mattress has a set number of springs in all four densities, and they can be arranged in detailed patterns to match different body types and health conditions. After consulting with a Sleep Specialist, we custom-build your mattress in Soft, Medium or Firm on your side of the mattress, and the same for your partner. Most people are perfectly comfortable with these arrangements and never change them. However, if you have specific pain points or a less common body type (for example, super tall, petite, over 300 lbs.), you have the option to tweak it further. You simply unzip the mattress and rearrange the foam springs to adjust the firmness. If you have a sore back, you might want more support there, so you could swap out the pre-arranged springs in the back area for yellow or green springs. If you like it cushy where your head is, you might swap out the springs there for pink springs. All the springs you need are already in your mattress, it’s just a matter of moving them around. This can also come in handy for life changes like pregnancy or surgery. Please find configurations for your mattress on the Mattress Product Detail Pages under "Downloads".

What are the dimensions of the different mattress sizes?

Because it is custom built and handmade, the size can vary from the listed measurements. Actual dimensions can be up to 1.5” smaller. See mattress sizes here.

The DreamTop looks interesting. But what about the sheets?

We carry specially made sheets for DreamTop mattresses.

There are a lot of king sizes. I'm not sure which one to order.

Yes, we cater to many needs. That’s a good thing. Check out our detailed blog post with all the sizes. More questions? Call us at 888.888.5990, and we’ll walk you through it.

What are the dimensions of your power bases (adjustable bases)?

The main, upholstered part of the base is generally smaller than stated dimensions, regularly 1" smaller in both length and width. The retainer bars on the corners extend to the stated dimensions. This allows the adjustable base to fit inside more bed frames and to help prevent interference when operating.

I have a bed frame I already love. Will the system fit inside?

Probably, but not always. Our sleep systems and power beds are designed to fit within most modern bed frames, depending on the height of the lip and inner bed rails. That is one of the reasons we include modular legs. If you have any questions at all, call us. Remember that your sleep system is not returnable, so you want to be sure of this before ordering.

365 Commitment

If you’re just looking for a bed, we’re probably not for you. You came to us for something much more valuable. You want to improve your health and your life by getting the restful sleep you need. Here’s our commitment to you.*

We have designed the most customizable bed on the market. Over the next year, we’ll pull out all the stops to ensure your comfort. During that time, you will have unlimited access to our service department and our Sleep Concierge, to help with customizing your mattress further if needed. Your mattress comes in a firmness configuration based on a consult we do when you order. Once it arrives, occasionally the firmness pattern needs further tweaking. We promise to work with you via phone or email to customize the firmness until it’s perfect for you and your partner.

Due to this extensive commitment, as well as the extreme customizability of our beds, we do not normally accept returns. However, if you need additional peace of mind, we do offer a Mattress Return Option that you can purchase for $99 at the time of your original order. It allows you to return the mattress within the first year for a 25% removal fee. Please note that power beds, linens and accessories are not returnable.

Other companies mostly offer exchange. That’s inherently inconvenient and wholly unnecessary with our customizable bed. So we decided to avoid the hassle and just work with you to make it right. We view great sleep as a journey that we take together, and look forward to getting started.

*Reverie 365 Promise and Mattress Return Option only valid when you purchase the DSI or DSII sleep systems or mattresses direct from Reverie.

Still Need Help?

Please review our troubleshooting videos and FAQs before calling us for faster resolution. Prior to contacting customer service please have your product information including your product code and serial number ready.

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