Reverie Connect™ Control Box

The customer service was very good and I received the replacement control box within days.

It worked!!! Seemed a little pricey but happy to have the controls on the bed working like it’s supposed to.

Both 208 bed controllers went out after one year of use. I would not recommend these beds

Again Reviere won’t stand behind what they sell! I’m on controller #5 have a frame that cost thousands and it won’t work, would not promote this company or product ( they are like greedy children hiding behind their mommy)

I have had the unfortunate experience of constantly having to replace the control unit’s on our bed, originally they replaced them under warranty but now they won even answer our emails

Reverie has decided to require me to provide a serial number on a tag on the base that doesn't exist in order to replace the control module. They say that the serial number and part number of the actual item to be replaced is not sufficient. They sent out a repairman that had never seen this product to fix it and he did not get this information to order the part. Now 4 months later they want to send out a repairman to look for the information.
2 years ago this same control box went out and I looked up the part myself and paid for it and had it here for the repairman. This must be a recurring problem on this bed. The part went up to an astronomical price I don't want to pay. This is how they get out of honoring the warranties.

I have had to replace the control module on one bed and the module on the other two times all within the first five yeas of purchasing the beds. Model # ECB2208C1

Reverie wouldn’t warranty king sized adjustable bases given to me as a gift. One stopped working within a couple years the other in the third year. Reverie wants to charge me over $600 for replacement control boxes. Buyer beware!!

Had to buy a new control box in order to get a brand new bed frame to work. Reverie wouldn’t warranty item even though it was a brand new bed frame. Said the frame didn’t come from an authorized vendor. Reverie should stand behind their product no matter who sells it.

I purchased the Reverie Purple Base adjustable bed. Motor went out in December 5 months after I purchased. Took 2 months just to have warranty get back to me. Then took 3 months to get warranty to finally come out but did NOTHING! Stating they needed to order a new control module. Now 4 months later and still the warranty people have not replaced the control module nor have they contacted me with any updates. They are the hardest people to get in contact with. I spent $4,320.62 for this bed that I have not been able to use for 5 months; and still no resolution in site. I have back issues and my husband is disabled which is why I made this purchase. I had to have my husband stay with family due to him not being able to sleep in the bed and I haven't received a decent night sleep or slept with my husband in over 5 months. Spoke with Mattress Firm to get a refund and I was told NO but they could sell me another base. Are you kidding me?? The first doesn't work why would I buy another one?! Worse experience of my life!!!

This is the 3rd time my control boxes have gone out since purchasing my adjustable power base in December 2019. I have been dealing with this current issue since Sept 2022. After numerous emails and voicemails, I was finally contacted by a rep in March 2023. After confirming the control boxes were indeed faulty I was told that I would owe $55 for shipping. After questioning why shipping costs were so high, I was told that was just their "standard fees". I buy and ship things almost daily and at no point does shipping cost $55 for an item of this size unless its for overnighted. After paying $3000 for a product with a 5 year warranty, having to pay anything out of pocket for a faulty part is ridiculous. This is yet another example of how terrible this company is. Their products are low quality and their customer service is abysmal. If you see a product with the Reverie name, I would advise running the other way!!!

I am currentl;y trying to get a hold of someone to replace my second control box in a year and be it call, voicemail, email, carrier pigeon or smoke signal, these people are impossible to get in touch with. What good is a warranty if you can't connect with the company to exercise it? Don't waste your money.

Cannot reach anyone and have no bed to use now. Waste of a TON of money

I have to agree with Terry. Awful customer service- I have been trying since 1/2023 to get a part for my twin bed since it won't go up or down. Checked everything and nothing happens. Wrote to CS, Called store since its still under warranty. Tech came out and said someone would contact me within 2-3 days days to send my part. week and a half later still nothing. Can't believe this customer service with Reverie.

Reverie is the worst company I've used when it comes to getting responses to service questions. I would not recommend Reverie for anything!

One world JUNK DON'T BUY IT

Products fail to fast. Two motor in 3 three years and they will not warranty the last one.

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