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Yes, please view these troubleshooting videos for assistance with your Reverie adjustable base and remote.

Our mattresses are radically different, so that’s understandable. Think of the support system as modular. Instead of metal coils, we use movable natural foam springs. These springs come in densities from Extra Soft to Firm, with over 200 of them in mattresses Queen size or larger. Each mattress has a set number of springs in all four densities, and they can be arranged in detailed patterns to match different body types and health conditions. After consulting with a Sleep Specialist, we custom-build your mattress in Soft, Medium or Firm on your side of the mattress, and the same for your partner. Most people are perfectly comfortable with these arrangements and never change them. However, if you have specific pain points or a less common body type (for example, super tall, petite, over 300 lbs.), you have the option to tweak it further. You simply unzip the mattress and rearrange the foam springs to adjust the firmness. If you have a sore back, you might want more support there, so you could swap out the pre-arranged springs in the back area for yellow or green springs. If you like it cushy where your head is, you might swap out the springs there for pink springs. All the springs you need are already in your mattress, it’s just a matter of moving them around. This can also come in handy for life changes like pregnancy or surgery.

• To re-pair a Bluetooth remote click here to watch a video or click here for instructions.

• To re-pair a signal frequency remote click here for instructions.

Nightstand, which is available for both iOS and Android, does everything the remote does and more. You can save an unlimited number of favorite bed positions, including massage settings, to supplement what’s on your remote. You can also combine all your favorite settings into one long routine, and save that into one setting that goes off in the morning or at bedtime. Another customer favorite is to set an alarm for the bed to raise, with massage, in the morning for a gentle nudge to wake up. Take a look at our video tutorials here for detailed information. Please note that your bed must have our Bluetooth module in order to use the app.

Probably, but not always. Our sleep systems and power beds are designed to fit within most modern bed frames, depending on the height of the lip and inner bed rails. That is one of the reasons we include modular legs. For a guide on how to measure, click here. If you have any questions at all, call us. Remember that your sleep system is not returnable, so you want to be sure of this before ordering.

Because it is custom built and handmade, the size can vary from the listed measurements. Actual dimensions can be up to 1.5” smaller.  See the different mattress sizes here.

The main, upholstered part of the base is generally smaller than stated dimensions, regularly 1" smaller in both length and width. The retainer bars on the corners extend to the stated dimensions. This allows the adjustable base to fit inside more bed frames and to help prevent interference when operating.

Click here for Reverie Connect setup instructions.

Follow the steps listed here to troubleshoot Reverie Connect.

So sorry. We try our best, but it happens sometimes. If you are ordering a mattress or sleep system, please call 888.888.5990, and we will be happy to help you. Hours are 9 am to 6 pm EST Monday through Friday, with some after-hours service. If you are ordering parts or accessories, please call 800.973.8374.

Yes, we cater to many needs. That’s a good thing. Call us at 888.888.5990, and we’ll walk you through it. Or check out our detailed blog post with all the sizes here.

We are passionately committed to helping you sleep, so we offer power beds and mattresses that are fully customizable to all needs. Our 365 Promise reflects our mission of great sleep. Due to the extensive commitment behind this promise, as well as the extreme customizability of our beds, we do not accept returns. *Please note: sleep systems purchased at Costco are subject to the Costco return policy.

All Reverie employees are sleep ambassadors, or more like sleep warriors. We have a rigorous in-house training certification based on a body of scientific research and input from our Sleep Advisory Council to ensure that our Sleep Specialists truly are experts.  In addition, our service people have many years of experience helping people sleep better. They are “specialists” in every sense of the word.

Yes, and much of it is free if you pay it off within the specified loan period of 12, 24 or 36 months. Ask your Sleep Speciailist for more details.

Because our beds are custom built to your preferences, we need payment in full upon ordering, like any custom order.

We accept Visa, Master Card, Discover and American Express.

We deliver in the U.S., within the 48 contiguous states.

Depending on demand, that will take 4-6 weeks. We will keep in touch and let you know as things progress, and of course, schedule a delivery time that is convenient for you. If you are ordering a power bed/base from a retailer, delivery should be within two weeks, often sooner. Consult the retailer for details.

Our mattresses are custom built, which means we hand-configure the firmness of your mattress on both sides according to your wishes. We are not a ginormous conglomerate; we make our beds with care and personal attention to your specs, as agreed upon when you order.

Call Customer Service at 800.973.8374 or email customerservice@reverie.com.

This is very important. Please remove your old bed and ensure there is more than enough space to accommodate the dimensions of your new sleep system. There are also certain clearances we need to get into your bedroom or up the stairs. Check out our detailed delivery guides here. If you have any questions, please call us at 800.973.8374

We do not have stores of our own, however, retailers across North America carry our power beds and mattresses, and we do also sell our beds at Costco events. You can find retailers and the dates/locations for our Costco events here.

You’ll find a power bed comparison chart here. A mattress comparison chart is here.

We carry specially made sheets for the DreamTop here.

Yes, please view these troubleshooting videos for assistance with your Reverie adjustable base and remote.

Try fresh batteries if your remote is battery operated. If you have one of our Bluetooth remotes, this is almost always one of two things: try re-pairing it with your bed (instructions right below) or re-charging your remote with the USB charger.

Occasionally the remote will lose connection with your bed, for various reasons, including if you are using the smartphone app. This is easily restored. First, try allowing your remote to go back to sleep by setting it down. When you pick the remote up and wake it back up, it should automatically connect to the bed it was last paired with. To pair (or reconnect) the bed with your remote, hold down the light bulb icon toward the middle of your remote. If you have a Split King, for each remote, hold it down twice.

Plug the remote into the USB charger, using the USB cord. Make sure the connection is tight. The first charge should be for about 5 hours to ensure full power. If this doesn’t work, check your power outlet to make sure you have power. Lamps work great for testing this. If the power is still not working, then try a different mini USB charger and call us at 800.973.8374.

Sync/pair/connect each remote to its respective side twice. For the 9T, you can do that, by holding down the lightbulb button in the middle of the remote. For non-9T remotes, follow the instructions above for syncing your remote; find the sync button on your control module under the bed and hold it down until the light turns green.

See remote instructions and also Q&A above to make sure your remote is charged and also synced with your bed. If it is, then first check your power outlet where the bed is plugged in to make sure it is working. A lamp is a great way to test this. If you have power, then check the red light on your bed’s control box to make sure that it is on. If not, then check the fuses (link to fuse replacement instructions) on your bed’s control box to make sure none of them has come loose. If you’re not sure where the control box is located, or need further help, call us at 800.973.8374.

our bed has an emergency 9V battery for this situation, and it will only lower your bed once. For the 9T, hit the minus button on your remote until the bed lowers. For models other than the 9T, find your control box under your bed, hit the down button until it lowers. If these options are not available, you can remove the motor that is stuck upright using these instructions. (link to motor removal)

This is one of the great features of our bed. Most of our beds come with modular legs which can be installed in three heights, from around 3” to a maximum of 11”. When your delivery team comes, they will install the legs at the height you prefer, then leave the additional pieces if the bed is not at full height. The pieces work on a screw, so you simply twist to add or remove pieces. One note: due to the motorized pieces, our beds are heavy, so be careful when lifting. It is a two-person job. Also, if you have the 9T, be sure to remove the wood-grain side rails first before putting it on its side. They will crack from the weight if you do not.

This is up to you, but it was intended to be removed. However, it will not harm the bed to leave it on.

We have the best Customer Service team in the industry. Call us at 800.973.8374 or email us at customerservice@reverie.com. We are here to help.

Click here for Reverie Connect setup instructions.

Follow the steps listed here to troubleshoot Reverie Connect.

Our mattresses and power beds are rigorously tested to meet industry reliability, safe and electrical standards, which we generally exceed. Our mattress materials have important materials certifications like the Intertek® QPM, OEKO-TEX® Standard 100 and Certi-PUR-US®. Our power bases are UL and Intertek-certified. Our mattress was recently reviewed by the top consumer reviewing organization and we couldn’t be more pleased with the results. We are also a seven-time winner of the Women’s Choice Award®. Click here for more details on our certifications.

We’ve actually delivered better sleep to over 4 million people since 2005 through private label and the Reverie brand. In 2013, we launched our innovative mattress line, and the world discovered custom comfort.

We are passionately committed to changing the world through better sleep. We feel that is best done with products that are customizable to different needs, preferences and body types. Our CEO is a whiz who started this company in 2003 at the age of 23, and has been disrupting the industry ever since. For more on our story, click here.